ASK THE EXPERT

1.	We have noticed that many computer claims involve substantial costs for network cable replacements when the ends of the cable have been cut or damaged. Why is it necessary to replace the entire cable rather than simply replace the ends?
2.	What does the term "form factor" mean? Can it affect the settlement of a claim?
3.	We are dealing with a claim in which the insured’s preferred supplier is attempting to justify a very substantial billing based on a “vertical” vs. “horizontal” market solution. What does this mean?
4.	What does the term "OEM" mean and how can it affect the processing of a claim?
5.	What are "soft errors?" Can they act as a "proximate cause"?
6.	What does the term "soft lifting" refer to?